Inside first
Move furniture and electrical items away from water. Catch drips and protect flooring.
Do not climb onto a wet roof
Wind, wet tiles and loose materials are a poor combination.
Useful evidence: if you can take a photograph safely, include enough of the roof to show where the defect sits. A close-up without context can be surprisingly unhelpful.
Separate temporary work from the final repair
Ask what has been done to stop immediate water entry and what still needs completing later.
Ready to get the fault inspected?
Send a wide photograph from safe ground if you have one. Close-ups are useful only when the position on the roof is clear.
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